At Sprutha Impex Pvt Ltd, we are committed to providing our customers with the best possible shopping experience. We understand that sometimes, a product may not meet your expectations, and we want to ensure that our customers are satisfied with their purchases. That’s why we have a flexible return and exchange policy in place.
If you are not completely satisfied with your purchase, you may return or exchange the product within 14 days of receipt. We understand that sometimes, a product may not be the right fit for you, or you may have changed your mind about your purchase. Whatever the reason may be, we want to make the process of returning or exchanging your product as easy as possible.
To be eligible for a return or exchange, the product must be unused, unopened, and in its original packaging. We recommend that you try the product on a small patch of skin first, to ensure that you do not have any allergic reactions or adverse effects.
If you have any questions or concerns about the product, please contact our customer service team, who will be happy to assist you.
To initiate a return or exchange, simply contact our customer service team, who will guide you through the process. Once we receive the product, we will inspect it and process your refund or exchange within 7-14 business days.
Please note that shipping charges are non-refundable, and the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is delivered to us safely.
In the unlikely event that a product is damaged or defective, please contact our customer service team within 48 hours of receipt, and we will arrange for a replacement to be sent to you as soon as possible. We take pride in our products and want to ensure that our customers receive products that meet our high standards of quality.
We are committed to ensuring that our customers are happy with their purchases, and we will do everything we can to resolve any issues that may arise. If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us. Our team of experts is dedicated to providing the best possible customer service.
Thank you for choosing Sprutha Impex Pvt Ltd for your skincare, hair care, and personal care needs. We appreciate your trust in our products and look forward to serving you again in the future.